Privacy and Security
Your privacy is important, so we have created the following Privacy and Security Policy to let you know what information we collect when you visit our website, ElegantOricha.com (the “Site”), why we collect it, and how it is used. This Privacy and Security Policy also addresses our data security practices, the options you have to access and control any personally identifiable information you provide to us, and other matters. This Privacy and Security Policy is governed by our Terms and Conditions. To the extent there is a conflict between the terms of the Privacy and Security Policy and the Terms and Conditions, the Terms and Conditions shall govern. We may periodically make changes to this Privacy and Security Policy which will be included on this page. It is your responsibility to review this Privacy and Security Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often. By using the Site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version.
If you have any questions about our policy please click here to contact us.
What Information Do We Collect?
We collect various types of information depending upon how you use our site.
When you order from us, we collect your name, billing address, shipping address, email address, phone number(s) and credit card number (with expiration date). If you pay by check, you provide us with your checking account information, including your checking account number, bank routing number and, in some instances, driver’s license number and date of birth. We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved.
When you become an ElegantOricha.com registered user, we collect your name, mailing address, email address, birth date and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible.
Our primary goal in collecting personal information-including your first name, last name, purchase history, phone number(s), valid email and residential address and credit card data-is to provide you with a smooth, efficient, customized shopping experience and to let you know about offers that may be of interest to you.
When you submit a question to customer service, we need your email address to respond, and you also may provide us with additional information to help us answer your question.
We may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper.
IP Addresses and Browser Information
When you visit our Website, we will automatically collect certain information describing your visit, including your IP address and browser information. This information provides us with data regarding the use of the Website.
We do not seek nor will we knowingly collect personal information from anyone under the age of 15.
How We Use the Information We Collect
When we collect information from you, we may use it for a number of purposes, including to:
•Process, manage, complete and account for transactions, including purchases and refund, exchange and layaway requests; •Fulfill your gift card orders; •Improve merchandise selections and customer service; • Respond to your comments and inquiries; • Help us understand Website activity and improve your use of our Website; and
Help us prevent fraud, and minimize credit risk.
In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also combine the information we collect with other public demographic information.
With Whom We Share Your Information
We may share your personal information with our staff and third parties who perform services for us or with whom we contract for the purposes described in this Privacy Notice. For example, we may use third parties to host our Website, operate certain of its features, send e-mails, print or send mailings, other promotions, conduct customer research, authorize and process your payments, manage and analyze data and our advertising effectiveness, and fulfill gift card orders. These third-party service providers are given the information that they need to perform their designated functions and we do not authorize them to use or disclose your personal information for their own or any others’ marketing purposes.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We also use a secure server hosting location, firewall protection, controlled access and encryption technology to protect your data. While no system is completely foolproof, we take the security of your personal information very seriously, and our security measures are designed to protect that information in a responsible manner.
Our Website may contain links to other sites that are not owned or operated by Elegant Oricha LLC. These include links to sites hosted by our service providers or partners. Also, links to our Website may be featured on other websites on which we advertise. These links are not intended to be referrals or endorsements of the linked or host sites, and Elegant Oricha LLC does not warrant, represent or assume any responsibility or liability for the accuracy, security, completeness or operation of any linked site (or any site contained in a linked site) or any host site, or the practices or privacy and other policies contained in any linked site (or any site contained in a linked site) or any host site. We advise you to familiarize yourself, therefore, with the specific legal, privacy and security information contained in any such linked or host sites.
Anti Spam Policy
Elegant Oricha LLC is 100% opposed to unsolicited commercial email ("spam"). We do not send emails to anyone without permission and we do not sell or provide email addresses to any unauthorized third party. If you receive any unsolicited emails from spammers, please be assured that Elegant Oricha LLC did not provide your email address to such parties.
This does not mean that we can prevent spam from happening on the Internet. Unfortunately, spammers obtain email addresses in a number of devious ways, including when you respond and ask to be taken off a spam email list, and in some cases by just generating emails to millions of random email addresses in the hopes of getting a few "live" ones. Please be assured that we hate spam as much as you do.
All that said, if you believe that you have gotten unsolicited email from us, click here to contact us and we will investigate. Please be assured that we strive not to contact anyone without permission, and if you prefer not to receive any further communications from us, just tell us and we'll try to make sure you never hear from us again.
Credit Card, Purchase and Payment Information
When you purchase an item through the Site, you are required to select a method of payment. For credit cards, we reveal only the last four digits of your credit card numbers when confirming an order. We transmit your entire credit card number to the appropriate credit card company in an encrypted format during order processing. We keep your credit card information on file in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information. We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the Site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Site. We do not sell and will not divulge your purchase information to third parties other than as specified in this Privacy and Security Policy without your permission unless we are legally entitled to obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
How Long Do We Keep User Information?
We generally keep user data on our server or in our archives for as long as we reasonably need it (for instance for taxation or insurance purposes or in case orders may give rise to claims). We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it.
Conditions of Use, Notices, and Revisions
Last Updated: June 3, 2009